Retail Operations Manager

RETAIL OPERATIONS MANAGER 

SALARY: £31k – £35k (Depending on experience) 

LOCATION: LONDON, W9 

THE ROLE 

You’re an experienced bicycle industry professional with a background in e-bike sales and technical knowledge. You’ve got a passion for riding, too. You’re a friendly, approachable person who loves to help customers and get them excited about riding bikes. And you’re ready to take your expertise to the next level—as Retail Operations Manager at FUDGE & SONS.. 

We’ve got the best products on the market, and we want to make sure our customers are having the best experience possible when they come into our showroom. That’s where you come in: as Retail Operations Manager , your job is to focus on communications throughout the customer’s journey with us—from awareness through purchase follow-up—and ensure that they’re getting the most out of their experience with us. You’ll be maintaining active communications throughout their journey with us by supporting all communication channels (including online and offline), with a prime focus on sales. Success in this role is defined by maintaining active communications throughout the process, with a focus on three distinct phases: Awareness (getting people interested in what we have to offer), Sales (helping riders discover and enjoy our products), Follow-Up (making sure that all goes smoothly after purchase). 

THE BENEFITS 

• Full Time position 
• Salary £31k – £35 (Depending on experience) 
• Additional bonus scheme – Driven by monthly sales targets 
• Company Loan Bike – Following a successful probation period 
• Pension Scheme – Enrolment into company pension scheme 
• Staff Purchase – Generous staff purchase scheme 
• On-Site Shower & Laundry Service – Encourage staff to Ride to Work 
• Working Hours – 5 days per week , Tue – Saturday: 9am – 6pm (Closed Sunday/Monday)
• Holiday – 28 days holiday, including bank holidays.

Responsibilities and Duties 

• Leads from the front, displaying a supportive role for all team mates 
• Line Management of Sales & Service teams 
• Maintains continuous pursuit of customer journey phases – Awareness, Sales, Follow-Up
• Displays a proactive approach to handle customer service tasks 
• Manages customer communications for retail showroom 
• Responsible for stock control, goods in & in-store visual merchandising 

About You 

• Personal focus on the customer (Rider centric approach) 
• Detail orientated 
• Inspires people 
• Friendly 
• Professional 

Qualifications & Experience 

• Bicycle retail experience 
• Previous team-leading or management experience 
• Demonstrates excellent technical knowledge 
• E-bike technical experience from Bosch, Shimano, Yamaha, Mahle, Brose, Fazua is preferred, although specific training in all areas will be provided to the successful candidate
• Connected to the riding scene at an enthusiasts’ level 
• Loves to ride bikes 

Personal Attributes 

• Understands the importance of good service 
• Loves people, and relishes the opportunity to nurture relationships 
• Enjoys the variety of human life encountered in the retail industry 
• Quickly and positively adapts to the ever-changing needs of the business 
• Shares the company’s vision of premium retail into the future 
• Actively follows up with riders to help positively maintain our FUDGE & SONS customer journey 

JOIN THE RIDE 

looking for like minded team mates who share our vision for the future. 

Come & join us on the journey—it’s going to be a great ride! 

Please send your CV to murph@fudgeandsons.com