Customer Support Team Member

Customer Support Team Member | Canyon UK (Chessington)

Do you enjoy helping people, solving problems, and working with bikes?

Looking for a role where communication, curiosity, and teamwork matter as much as technical knowledge?

Join Canyon and help shape a better future through cycling.

About Canyon

At Canyon, we believe cycling has the power to change lives — from everyday journeys to unforgettable adventures and personal milestones. Our ambition is to be the most inspiring bike brand in the world, and that ambition is powered by people.

Founded in 2012, Canyon UK supports riders across the UK through sales, marketing, technical service, and customer care. As a direct-to-consumer brand, outstanding customer experience sits at the heart of everything we do.

We know diverse teams create better ideas and better outcomes — and we’re committed to building a workplace where everyone feels they belong.

The Role

Our Customer Team supports the Canyon community by helping riders with technical questions, service needs, and warranty support throughout their ownership journey.

You’ll manage customer enquiries via phone and email, working closely with colleagues to find clear, practical solutions. This role values empathy, organisation, and communication — technical knowledge is important, but curiosity and willingness to learn are just as key.

The role is based at our Canyon Service Centre in Chessington, offering a collaborative, supportive working environment.

What You’ll Bring

• You don’t need to meet every requirement to apply — if this role sounds interesting, we’d love to hear from you.
• An interest in cycling and bicycles (through riding, work, or personal enthusiasm)
• Clear and confident communication skills
• A customer-focused mindset with empathy and problem-solving ability
• Enjoyment of working as part of a team
• Strong organisation and attention to detail
• Confidence engaging with people by phone and email
• Curiosity and openness to learning

Helpful but not essential:

Experience in bike retail, workshops, or the cycling industry, or familiarity with systems such as Salesforce, Zendesk, SAP, or Lightspeed.

Why You’ll Enjoy Working at Canyon

• Work with a globally respected, fast-growing cycling brand
• Supportive and inclusive team culture
• Employee discounts on bikes and accessories
• 25 days holiday, rising to 27 after two years
• Opportunities for development and long-term career growth

Our Commitment to Inclusion

Cycling is for everyone — and so is Canyon. We welcome applications from people of all backgrounds and experiences. If you’re excited about the role but unsure whether you meet every requirement, we encourage you to apply.

Email CV and covering letter and salary expectations to Nallen@canyon.com

Closing date for applications Friday 23rd October 2026