Position Summary: Receive all incoming paid and warranty services into Oracle once received at the service facility. Package all outgoing services for shipment back to the customer daily. Position Responsibilities: Open all service packages and receive them into Oracle according to procedures outlined by Manager Inspect and document the condition of the product. List items that came with the product which may be critical for the reinstallation of the product for the customer Package all outgoing services when completed to ensure product is not damaged in transit and make sure the corresponding documentation is with the correct packages Advise Manager, Service Centre of unusual occurrences seen on product Advise Manager, Service Centre when supplies are needed to perform tasks Maintain a safe, clean and organized work environment by adhering to all departmental procedures and safety regulations Specific Knowledge, Skills or Abilities Required: Ability to use tools safely and properly without damaging product Able to understand and execute detailed instructions Able to describe and document details Competencies: Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development. Position Qualifications: Education: HS diploma or equivalent Experience: 2+ years of experience in a repair/service environment Work Environment and Physical Requirements: Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.