Role: Velo Presto: Assistant Manager Customer Service and Administration Location: Dubai, United Arab Emirates (www.velopresto.cc and www.sported.ae) Velo Presto is Dubai’s first mobile bike servicing workshop. Established in May 2017 the company operates a fleet of mobile cycle repair shops serving customer’s bikes either at their residence or place of work. The business currently operates a fleet of four mobile bike servicing vans in Dubai, 7 days per week. In 2023 the business came under new management and expanded its range of services to include bike box rental and sales. In the near future the business will include bike sales, bike rentals and have its own website and shop. The position Velo Presto is looking to recruit a highly motivated individual to the newly created role of Assistant Manager Customer Service and Administration. Profile The ideal candidate has experience as a bike mechanic or in sales in a bike shop, with a particular interest in bikes and is hands-on with IT systems. Motivated to be part of the wider ‘Sported team’ and participate in general duties that are needed to grow our small, but expanding business. This may include working at events and weekends. Responsibilities Manage customer enquiries for bookings for service, maintenance and rentals Generate appointments by maintaining contact with the VP customer database Back-end managing of the booking system Schedule appointments on the vans to optimize route efficiencies. Order new stock for the vans and shop as and when required Manage orders received via the web-site Helping clients on the shop floor Possible responsibilities depending on the candidate Support the finance function with providing accurate and timely information for accounting purposes Basic Website management Skills required A strong knowledge of bikes and bike parts is a must Excellent customer service and verbal communication skills Good written English communication skills Proficiency with Excel and Microsoft Office Experience with managing and working with apps and software packages A team player An outgoing personality Ability to relate to cyclists and athletes The ability to learn quickly on the job Nice-to-have’s, but not essential Is a cyclist, or triathlete Sales experience Salary AED 5-7k per month depending on candidate skills, experience and working hours. Benefits Visa, medical, paid leave, Applications to david@sported.ae with your resume and an explanation of why you would like to join our team.